Shipping & Delivery

At SEREIN QUEEN, we want your shopping experience to feel smooth, clear, and confident from checkout to delivery.

U.S. shipping

Free shipping is available for eligible orders shipped within the 50 United States and Washington, DC.

Orders may ship from one or more supplier or fulfillment locations depending on the items in your order. If your order includes products from different suppliers, items may arrive in separate packages.

International and territory shipping

Shipping outside the 50 United States and Washington, DC may include additional shipping rates at checkout. This includes international destinations, U.S. territories, and APO/FPO-style addresses when supported.

Available destinations and final shipping costs are shown at checkout before payment.

Processing times

Most orders begin processing after payment is confirmed. Processing times can vary by product, supplier, destination, and order volume.

You will receive tracking information by email once your order ships.

Delivery times

Estimated delivery times are not guaranteed and may vary due to carrier delays, weather, customs processing, holiday volume, supplier handling time, or address issues.

Incorrect shipping information

Please make sure your shipping address is correct before placing your order. If an address is entered incorrectly, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the address.

Questions

Need help with an order? Contact us through our Contact page or email Sereinqueenz@gmail.com.