Confirmed
Your order was received.
Payment and order details reached Shopify.Connected to Shopify
Track Your Order
View the fulfillment status attached to your Serein Queen order. Tracking appears after the fulfillment partner sends shipment details into Shopify.
Secure order access
Your order details stay private.
Sign in with the email or phone number connected to your purchase to open your Shopify customer account and order history.
Understanding the status
What each stage means.
Your secure Shopify order page and the carrier’s tracking page remain the source of truth for an individual package.
Processing
Your items are being prepared.
Availability, packing, and fulfillment work are underway.Shipped
Tracking becomes available.
A carrier link appears after tracking is added to Shopify.Delivered
Your package has arrived.
Confirm final delivery through the carrier’s tracking details.Track through Shopify.
Open your customer account, select the order, and view its fulfillment status and available shipment information.
Open my account →Use the shipping confirmation.
After shipment, open the email sent to the address used at checkout and select the carrier tracking link.
Shipping email missing? →Let us help locate it.
Include your order number and checkout email so support can review the correct Shopify order.
Contact order support →