Refund policy

At SereinQueen Store, many of our clothing and wearable products are fulfilled through our trusted supplier partner, Trendsi. Because of this, eligible returns must follow our store policy and Trendsi’s return eligibility rules.

Please read this policy carefully before placing an order.

Start a Return

To begin a return request, please use the Trendsi return portal/instructions here:

Start a Trendsi Return Request

If the link does not work for you, or if you are unable to access the return portal, please contact us directly at:

Sereinqueenz@gmail.com

Please include your order number, the item you want to return, and the reason for the return.

Return Window

Eligible return requests must be submitted within 7 days of delivery.

The return window begins on the day tracking shows the order was delivered. If your order arrives in multiple packages, the return window begins after the final package is delivered.

Items approved for return must be shipped back within 7 days after the return request is submitted.

Eligible Returns

We may accept returns for eligible U.S. orders only if the item is:

Unworn
Unwashed
Unused
In new condition
With original tags attached
In the original clear garment packaging with the SKU label

Items that do not meet these requirements may be declined.

No Exchanges

We do not offer exchanges.

If your return is approved, we may issue a refund or store credit after the returned item is received, inspected, and approved.

Non-Returnable Items

The following items are final sale and cannot be returned:

Beauty products
Bodysuits
Face masks
Intimates
Lingerie
Jewelry
Swimwear
Open-pack wholesale orders
Worn items
Washed items
Used items
Items without original tags
Items without original clear garment packaging
Items without the SKU label
Items with stains, scents, makeup, deodorant marks, pet hair, or signs of wear
Items returned outside the return window

International Orders

At this time, returns are only available for eligible U.S. orders.

Orders shipped outside of the United States are not eligible for return through our supplier’s return service.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:

Sereinqueenz@gmail.com

Please include:

Your order number
Clear photos of the item
Clear photos of the packaging
A short description of the issue

Do not throw away the packaging until the issue has been reviewed.

Free Shipping

SereinQueen Store offers free shipping on eligible customer orders.

Because shipping is free, customers are not charged a shipping fee at checkout. However, free shipping does not change the return eligibility rules.

Return Shipping

Customers are responsible for return shipping unless the return is due to a damaged item, defective item, wrong item, or shipping error.

Returns that do not meet the required condition may be declined or may be subject to a restocking fee.

Do Not Send Items Back Without Approval

Please do not send any item back without starting a return request or contacting SereinQueen Store first.

Unauthorized returns may be rejected and may not be refunded.

Refunds

Once an approved return is received and inspected, we will notify you about whether your refund has been approved.

If approved, your refund will be issued to your original payment method or as store credit, depending on the situation.

Please allow time for your bank, card provider, or payment service to process the refund.

Order Cancellations

Orders may only be canceled if they have not started processing, packing, or shipping.

Once an order is processing or shipped, it cannot be canceled.

Customer Responsibility

Customers are responsible for reviewing product descriptions, sizing information, colors, materials, shipping details, and store policies before placing an order.

We are not responsible for return requests caused by: