Shipping policy
Thank you for shopping with SereinQueen Store.
Please read our shipping policy carefully before placing an order.
Free Shipping
SereinQueen Store offers free shipping on eligible customer orders.
Because shipping is free, customers will not be charged a standard shipping fee at checkout.
Order Processing
Orders are processed after payment is confirmed.
Processing times may vary depending on product availability, supplier processing, order volume, holidays, and other factors outside of our control.
Some products may be fulfilled through our trusted supplier partner, Trendsi. Because of this, some orders may ship separately or arrive in multiple packages.
Shipping Times
Delivery times are estimates only and are not guaranteed.
Shipping times may vary due to carrier delays, weather, holidays, customs processing, supplier delays, incorrect shipping information, or other events outside of our control.
Once your order ships, tracking information will be provided when available.
Multiple Packages
If your order contains multiple items, your items may arrive in separate packages. This may happen when products are fulfilled from different locations or suppliers.
If you receive one package before the rest of your order, please allow additional time for the remaining items to arrive.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
SereinQueen Store is not responsible for lost, delayed, returned, or undeliverable packages caused by incorrect or incomplete shipping information.
Please review your shipping address carefully before placing your order.
Lost, Stolen, or Delayed Packages
Once an order has been shipped, delivery is handled by the shipping carrier.
SereinQueen Store is not responsible for lost, stolen, delayed, or misdelivered packages after they have been marked as shipped or delivered by the carrier.
If tracking shows that your package was delivered but you did not receive it, please contact the shipping carrier first for assistance.
You may also contact us at:
Please include your order number and tracking information.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible at:
Please include:
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Your order number
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Clear photos of the damaged package
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Clear photos of the item
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A short description of the issue
Please keep the original packaging until the issue has been reviewed.
International Shipping
If international shipping is available at checkout, delivery times may be longer due to customs, duties, taxes, inspections, or carrier delays.
Customers are responsible for any customs fees, duties, taxes, or import charges required by their country.
International orders may not be eligible for returns through our supplier’s return service.
Order Cancellations
Orders may only be canceled if they have not started processing, packing, or shipping.
Once an order has started processing or has shipped, it cannot be canceled.
Contact Us
For shipping questions, order issues, damaged packages, or delivery concerns, contact us at:
Please include your order number so we can help you faster.