Legal notice

This website is operated by SereinQueen Store. Throughout the site, the terms “we,” “us,” and “our” refer to SereinQueen Store.

For questions about orders, shipping, returns, refunds, cancellations, damaged items, or store policies, contact us at:

Sereinqueenz@gmail.com

Store Information

Store Name: SereinQueen Store
Customer Support Email: Sereinqueenz@gmail.com

SereinQueen Store sells clothing, wearable items, accessories, and related fashion products. Some products may be fulfilled through our trusted supplier partner, Trendsi.

Product Information

We do our best to provide accurate product descriptions, photos, prices, sizing details, colors, and availability. However, product colors and details may appear slightly different depending on screen settings, lighting, device display, supplier updates, or product availability.

Product availability, pricing, descriptions, and images may change at any time without notice.

Supplier and Fulfillment Notice

Some SereinQueen Store products may be supplied or fulfilled by third-party partners, including Trendsi.

By placing an order, you understand that certain order details may be shared with necessary third-party service providers for order processing, fulfillment, shipping, returns, customer support, and related services.

Free Shipping Notice

SereinQueen Store offers free shipping on eligible customer orders.

Delivery times are estimates only and may vary due to carrier delays, supplier processing, holidays, weather, customs, incorrect shipping information, or other events outside of our control.

Return Notice

Eligible returns must follow our Return and Refund Policy and applicable supplier return rules.

To begin a return request, customers may use the Trendsi return portal/instructions here:

Start a Trendsi Return Request

If the link does not work or you need help, contact us at:

Sereinqueenz@gmail.com

Unauthorized returns may be rejected and may not be refunded.

Intellectual Property

All content on this website, including text, product images, logos, branding, graphics, design elements, page layouts, and written content, belongs to SereinQueen Store or its content providers unless otherwise stated.

You may not copy, reproduce, distribute, sell, modify, publish, or use our content without written permission.

Limitation of Liability

SereinQueen Store is not responsible for delays, losses, damages, delivery issues, supplier delays, carrier delays, customs delays, incorrect shipping addresses, payment processor issues, website interruptions, or other events outside of our control.

To the fullest extent allowed by law, SereinQueen Store is not liable for indirect, incidental, special, or consequential damages related to the use of our website, products, services, or third-party fulfillment providers.

Policy Agreement

By using our website or placing an order, you agree to our store policies, including our Return and Refund Policy, Shipping Policy, Privacy Policy, Terms of Service, Contact Information, and this Legal Notice.