Contact information
Thank you for shopping with SereinQueen Store.
For questions about your order, shipping, returns, refunds, cancellations, damaged items, defective items, or incorrect items, please contact us at:
Email: Sereinqueenz@gmail.com
Please include your order number when contacting us so we can help you faster.
Return Help
If you need to start a return request, please use the Trendsi return portal/instructions here:
Start a Trendsi Return Request
If the link does not work, or if you need help with a damaged, defective, or incorrect item, email us directly at:
Response Time
We do our best to respond to customer messages as soon as possible. Response times may vary depending on order volume, holidays, and weekends.
Important
Please do not send any item back without starting a return request or contacting us first.
Unauthorized returns may be rejected and may not be refunded.